AWP S.P.A. is committed to ensuring the highest level of customer satisfaction by providing products that fully meet contractual requirements, applicable regulations, and international standards, including FAMI-QS and ISO 22000:2018.
Food quality and safety represent essential prerequisites for every company activity and are fundamental to maintaining customer trust and market reputation.
AWP
- Company Mission: Develop, manufacture, and market innovative products that promote animal welfare.
- Client Relations: Strengthen relationships of trust through transparency, flexibility, and timely management of feedback and complaints.
- Supply Chain: Guarantee high standards of food safety throughout all production and distribution phases.
- Communication: Implement communication systems that comply with legal, commercial, and ethical standards.
- Quality Control: Apply strict procedures and provide continuous staff training to ensure product consistency and reliability.
- Commercial Conditions: Accept only orders compatible with company capacity, while pursuing continuous improvement.
- Suppliers: Select and qualify strategic suppliers based on stringent quality and compliance criteria.
- Environment: Continuously improve production environments, minimizing environmental and occupational impacts.
- Human Resources: Promote staff training, awareness, and incentive programs linked to quality and safety objectives.
- Feed Fraud Prevention: Treat fraud prevention as a strategic element for the evolution and integrity of the Quality Management System.
- Crisis Management: Maintain rapid and tested procedures for managing emergencies, including product withdrawal and recall.
- Market: Maintain and strengthen international turnover: export represents at least 95% of total sales.
- Procurement: Minimize risks associated with the supply of critical raw materials, ensuring compliance with feed safety principles.
- Design and Development: Introduce new formulations and product innovations to meet evolving market needs.
- Quality Control: Guarantee the highest safety standards required by customers.
- Customer Satisfaction: Continuously monitor satisfaction levels through structured and documented feedback systems.
- Complaint Management: Respond promptly to non-conformities and systematically reduce complaint trends.
- Contamination Prevention: Maintain zero cases of physical or chemical contamination, strengthening overall food safety.
